Refund policy
Refund, Returns & Cancellation
Returns
Every Not A Gentleman piece is made to order. For that reason we don't accept returns or exchanges for change of mind, or because a size doesn't suit you.
What we do instead is fix the fit.
Alterations
If your jacket doesn't fit the way it should, message us on WhatsApp within 7 days of delivery. We'll arrange an alteration at no cost to you — sleeve length, body length, waist, shoulders. You cover the courier charge to send it back; we cover the alteration and the return courier.
This applies once per order.
If something is wrong with your order
If your jacket arrives with a manufacturing defect, or we've sent the wrong item or wrong size, that's on us. Message us on WhatsApp within 48 hours of delivery with photos. We'll replace it or refund you in full, including courier charges both ways.
This doesn't cover normal wear, damage from use, or variation in leather grain and colour — real hide varies from piece to piece, and that's not a defect.
Cancellations
|
When you cancel |
What happens |
|---|---|
|
Within 24 hours of ordering |
Full refund, no deduction |
|
After 24 hours, before dispatch |
30% deducted — leather is cut and work has started |
|
After dispatch |
Cannot be cancelled |
To cancel, message us on WhatsApp with your order number.
Refunds
Approved refunds go back to your original payment method within 7–10 working days. For bank transfers we'll need your account details to process it.
Contact
WhatsApp: +92 309 9104874